Tuesday, April 27, 2010

Delays in Posts - Fault on Major International Gateway

Dear NairobiMail Subscribers,

There have been some delays on posting your adverts on NairobiMail due to a fault on our Internet Service Providers Gateway for the whole of East Africa.

Please refer to the email below.

---------- Forwarded message ----------
From: Customer Care
Date: Fri, Apr 23, 2010 at 11:27 AM
Subject: Fault on Major International Gateway

Dear Esteemed Client,

We've received communication from our backbone providers, TEAMS and Seacom, that there currently is a fault with the South East Asia-Middle-West Europe 4 (SMW4) cable used to connect our internet communication into Europe, North and South America (SMW4) between Alexandria & Marseilles.

This requires urgent maintenance by SMW4 consortium to be carried out between 24th April 2010 and 30th April 2010

During the maintenance the ship has to locate the cable, make the adjustment and drop it back into sea.  As all ship related work is highly dependent on the environment (Wind, Rain, Snow etc.) there may be deviation from the above planned maintenance window.

Map of SEA-ME-WE-4 Fiber Undersea Cable

cid:image001.png@01CAE2D2.337EADB0

Throughout this exercise, there will be disruption of Internet traffic for the entire East Africa region.

Kind Regards,

Client Relations